Top FAQs View All FAQs

Why are you better than anyone else?

Well – of course we think we are the best ☺. Our main difference is in the feel of our Brolly Sheets.  Of course we can’t show this through our website, but you can check out our hundreds of reviews.  We really believe we are the softest, quietest, comfiest bed pads on the market globally.   We know our quality is outstanding, we know our values are about people not profits.    We are the toilet training experts.

What size should I buy?

The most common size we sell is the single bed size.  We also make a double, and king bed size Brolly Sheet. 

I don’t know where to begin. Which products do you recommend?

Check out our buying guides here.

Can I change my order after it has been placed?

We start to pack your order as soon as we receive it so we can get it on its way to you asap. So changes can be a bit tricky.  Because of this, we recommend you call us immediately upon realising something may be wrong with your order. We will always do our very best to make sure you get what you need.

Oops - I put in my address details wrong

We all have days like that ☺ 

Just send us an email or give us a call.  The sooner can you do this the better as we start to pack your order as soon as we receive it.  Here are our contact details.

My order arrived incomplete or damaged

Crikey, that’s a bother.  Send us an email and tell us what you ordered and your order number and we‘ll get you sorted.  Our email details are here.

How long will my item(s) take to arrive?

We will ship your order on a 48 hour, tracked service.  If you order after 12 noon, the 48 hours will start the following business day.

My sleeping bag liners don’t seem to be absorbent?

Our sleeping liners are not absorbent, they are waterproof. 

This is because to be absorbent, they would need a thick, absorbent layer like a Brolly Sheet has. This would make it very hard to wash and dry out again whilst camping. The quilted version has a little absorbency, but not as much as a Brolly Sheet. 

Our liners are designed for young children that are almost toilet trained and just want some extra piece of mind whilst away at camp or on holiday. 

My duvet inner slides around?

Keep in mind that because the inside surface is waterproof, it is slippery. Many of our customers pin the corners to their duvet to hold it in place. I know, it can be a hassle, but it is easier to unpin 4 (or 6) pins than to wash most duvets. Use nappy pins if you are worried about them coming undone.

If you are changing the protector every night, we recommend that you leave your printed outer cover off the inner and use lay flat on top. Then you are just changing the protector, not the outer cover.

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