Returns and Exchanges

Customer satisfaction means a great deal to us – so please talk to us about any problems and let us get it sorted.

Faulty or damaged items

We pride ourselves on the quality of our products, but we manufacture (and deliver) by humans, not robots so very occasionally a product may develop a manufacturers fault or arrive damaged. We will do everything we can to resolve this situation to your satisfaction.

The sooner you contact us re a fault, the sooner we can resolve it for you. In fact, if you email us and can attach a photo – we can get it sorted very quickly in most cases.

Change of mind returns

We know life is busy and sometimes you order the wrong size, the wrong colour or you order a product you don't actually need. We will happily refund your product within 90 days of purchase.

Returned items must be unused items and be returned undamaged in their original packaging to our warehouse in Great Britain.  Returned items must be unworn, unused, in perfect condition and in their original packaging.  We need these to be in saleable condition.

Shipping is not refundable on returns.

Sorry – we can't accept change of mind returns where the item has been used.

Sending an item back for exchange

If you would like to return for an exchange you will be responsible for the cost of shipping in both directions.

Post back to our warehouse : Brolly Sheets Ltd, Unit 1 Kenneth Way, Wilstead Industrial Park, Wilstead, Bedford, MK45 3PD 

Missing Orders

If for some reason your order has not arrived, please contact us for a trace. If you have not notified us within 1 month of your order date, we cannot offer any compensation or replacement stock.

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